Cumberland Council festive arrangements 2024
| Here’s a run-down of how to access our services over Christmas and New Year.
Building opening times:
Online services will be available at www.cumberland.gov.uk The main customer number (0300 373 3730) will be available until Tuesday 24 December but there will be a reduction in service from 12pm onwards. It will reopen on Friday 27 December at 9am. Between Friday 27 December and Tuesday 31 December there will also be a reduction in service. There will be a recorded message advising of the closure period and out of hours contact numbers for highways, homelessness, and adults and children’s social care, should anyone be calling in an emergency. Other opening times, out of hours arrangements, and relevant information, is as follows: Household waste and recycling collections Residents can check collection dates online here. There will be no waste and kerbside recycling collections on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December), and New Year’s Day (Wednesday 1 January). Collections will take place on the following dates:
Collections will return to their normal schedule on Monday 6 January 2025. For further details, please visit the Cumberland Council website. Household Waste Recycling Centres (HWRC) All HWRCs will be closed on Christmas Day, Boxing Day and New Year’s Day. For opening times and locations visit Our Website Here The permit helpline is closed on bank holidays and weekends. For information on recycling centres, visit Our Website Here Cumberland Highways The Highways Hotline (0300 373 3736) will be unavailable on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December) and New Year’s Day (Wednesday 1 January). Duty highway managers will be on standby in case of emergencies over the bank holidays. Calls will be diverted to an answer phone service with emergency contact information. Residents can report problems relating to potholes, road damage, flooding, drainage, traffic lights, streetlights, pedestrian crossings, trees, vegetation, bollards, manhole covers and more at Our Website here Health and Social Care Residential and home care services operate 24 hours a day, 365 days a year. Adult Social Care offices will be closed on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December) and New Year’s Day (Wednesday 1 January).Contact the social care out of hours emergency service (01228 526690), 24-hours a day, for adult social care emergencies. Further information is available at Our Website Here Children’s Services (for children’s social care) Children’s services offices will be closed on Christmas Day (Wednesday 25 December), Boxing Day (Thursday 26 December) and New Year’s Day (Wednesday 1 January). The Emergency Duty Team (0333 240 1727) can be contacted 24 hours a day for children’s social care emergencies. |
