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Millom Town Council
Millom Town Council was formed in 1974 when the parish boundaries changed from Cumberland.

Lone Working Policy

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Millom Town Council

Lone Working Policy

Adopted by Full Council: October 2021

Revision Date: October 2022

Responsibilities:

All staff have a responsibility for the health and safety of work colleagues. The key responsibilities are as follows:

Clerk/Supervisors

  • Will seek to avoid the need for lone working as far as is reasonably practicable;
  • Ensure that the worker is competent to work alone;
  • Ensure that all lone working activities must be formally risk assessed. This should identify the risk to lone workers; any control measures necessary to minimise those risks; provision of appropriate PPE and emergency procedures;
  • Arrangements for lone working must be made clear to staff and the details of what can and cannot be done while working alone explained;
  • Lone workers must be informed of the hazards and understand the necessary control measures that need to be put in place and have the opportunity to the risk assessment;
  • Must raise an alarm if staff cannot be contacted or do not return as anticipated;
  • Must ensure that all staff are aware of this lone working policy and procedure and provide appropriate levels of training and guidance on lone working.

Lone Workers

  • Take reasonable care of themselves and others who may be affected by their work and to make full use of any PPE provided for use whilst working.
  • To follow any instructions given by management or the Council.
  • Raise with the Clerk any concerns they have in relation to lone working.
  • To not to work alone where there is inadequate information to undertake a risk assessment.
  • Inform the Clerk at the earliest opportunity in the event of an accident, incident of violence, aggression whilst working alone, see section on Reporting Incidents.

Staff

  • To be aware of colleagues working on their own and alert to unexpected changes of routine, unanticipated periods where there is no communication
  • Buddies should ensure they maintain and share up to date contact details (see below)

Health and Well-Being

In order to ensure your personal safety, it is important that you share any details of any aspects of your health that could lead to increased risk with your manager or specific councillors. This includes pregnancy. You can then jointly plan to mitigate any potential risks caused by your circumstances. This information will be treated on a strict ‘need to know’ basis with your confidentiality of the utmost importance.

Risk Assessments

Managers must complete (or ensure the completion of) a Lone Working Risk Assessment prior to every lone working activity and updated as appropriate. The risk assessment should be reviewed by the lone worker before undertaking the work and communicated to all relevant staff or councillors. People who work alone will of course face the same risks in their work as those doing similar roles/tasks. However, they may additionally encounter hazards such as:

  • Sudden illness
  • Faulty equipment
  • Travelling alone
  • Remote locations
  • Abuse from members of the public
  • Attack from animals

Ways in which lone working risks can be reduced

Every lone working environment and situation is different, and therefore it is not possible to implement a ‘one size fits all’ approach. Where there is regular or anticipated lone working, the council will devise and implement a lone working plan that meets the needs and risks of their particular circumstances. The plan should be proportionate to any risks that are identified from the risk assessment. The plan for a groundsman lone working with machinery will be more detailed than an administrator working late in the office. This should be written down and communicated to all relevant staff and where appropriate, councillors.

Below are some example strategies that could be implemented (on their own or combined):

  • Electronic diaries to be kept up to date with meeting/visit/lone working details
  • Agreed times and method of contact
  • Buddy scheme

Buddy scheme

The following information should be written down and kept by the lone worker and their buddy, next of kin and manager (see the Lone Working Buddy Form):-

  • Name and contact details of the lone worker
  • Name, relationship and contact details of the buddy
  • Name, relationship and contact details for the lone worker’s next of kin
  • Name, relationship and contact details of the lone worker’s manager
  • Any ‘code word’ that would indicate that the lone worker needs assistance.

Note: All these details must be kept securely in line with data protection legislation. If you change your contact details, you must let your buddy and manager know.

In circumstances where a buddy system is appropriate as a way of reducing the risks identified in the risk assessment, the buddy must have relevant details about your lone working, that may include:

  • Where you are going (address or area if there is no address);
  • Details of the purpose (i.e., preparing the hall, grass cutting, meeting);
  • Contact details of anyone you intend to meet (any additional contact details for the location you are visiting);
  • Your mode of transport;
  • When you are expected to return;

Your buddy must know what to do if you do not return or make contact at the anticipated/agreed time.

Reporting incidents

Any incidents or perceived risks encountered while lone working should be recorded in the Millom Town Council Accident Book located in the Office, by the lone worker and if incapacitated, by the line manager, reviewed by the Staffing Committee who will make recommendation to the Full Council to be acted upon.

The report should include:

  • A brief note of what happened, when, and who was involved,
  • For any work-related aggression (verbal or physical) including threatening behaviour, all of the details of the incident and of the perpetrator should be captured, which could then be used if the police take any formal prosecution action. This might be particularly important for more serious incidents of work-related violence, and,
  • In either instance, this might also include recording details of any circumstances you think might have contributed to the incident, e.g. the context of the interaction, perceptions about the condition of the perpetrator, or any environmental circumstances. This information would then support us to review our risk assessment process and see if any additional measures are needed.

If you feel unsafe, unwell, or become injured call the emergency services if you need immediate assistance. If possible, call your manager, buddy or councillor or colleague to let them know (or ask someone to do so on your behalf). Call your manager if your plans change because you feel unwell or if you have a domestic emergency when working alone. This is a key procedure which will be reviewed from annually.

Date of policy:

October 2021

Approving Committee:

Date of Committee/Council Meeting:

Signed: ………………………….
Date:

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Millom Town Council was formed in 1974 when the parish boundaries changed from Cumberland.
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